We recommend that you make changes to your transfer through the MY RESERVATION page. On the MY RESERVATION page, you can modify your reservations, print-out and review the details.

• +How can I find you from the meeting point?
  

  Airport;
  Our staff will wait for you with a signboard with the company logo at the terminal exit gate after the completion of the baggage and customs procedures.
  
  Hotel;
  Our vehicle will be at the reception gate of the hotel at the pick-up time.
  
  Private Residence:
  Our vehicle will be at the entrance gate of the residence at the pick-up time.
  
  Port;
  Our vehicle will wait for you with a signboard with the company logo in the area outside the customs gate.
  
  Please note; before boarding the vehicle, please check your name and surname to make sure that the vehicle is coming for you.
  
  

• +What should I do if I cannot reach the staff?
  

  If our staff cannot reach you, we will endeavor to contact you by telephone. Therefore, make sure that your mobile phone is switched on during the transfer time. If you cannot do this, you can contact the operations department via text or e-mail.
  
  

• +If you cannot be at the meeting point at the transfer time ?
  

  Special & VIP Transfers;
  In case of postponement due to delays, we re-organize your transfer by updating the meeting time. In case of postponement or disruption, please contact us via call / message / e-mail and inform us of the situation.
  
  Shared Transfer;
  If you cannot be at the meeting point at the pick-up time and we cannot reach you by phone; you can use the next available shuttle.
  
  

• +Waiting times for passengers who cannot be even contacted
  

  Airport; reservation is cancelled after 90 minutes after the plane has landed. (60 min greeting, 30 min waiting for communication)
  Port; Reservation is cancelled after 30 minutes from the pick-up time
  Hotel-Residence; Reservation is cancelled after 20 minutes from the pick-up time
  
  Please note; We would like you to know that we will not leave you desperate when you inform us that you will be delayed.
  
  For passengers to be picked up from the airport;
  Baggage and customs procedures vary depending on the seasonal intensity. If you do not have a procedure in the terminal building, you can arrange for an average of 1 hour later.
  
  For passengers to travel to the airport;
  Baggage and customs clearance varies depending on the seasonal intensity. However, we recommend you to be at the terminal before check-in time in order not to be delayed for your flight. Also, please determine your pick-up time by considering unexpected situations (traffic jams, accidents, breakdowns, security checks) during your transfer.
  
  Despite the information we have provided, it would be better to comply with the warnings and recommendations written on your flight ticket.
  
  

• +Flight time changes
  

  If you need to make changes to your pick-up time, you can update the details by entering the REF.NO of the reservation you have made from the MY RESERVATION page and your registered e-mail address. If you do not have the opportunity to do this; If you notify us by message, e-mail or call, the change will be carried out by us.
  
  Please note; updates are requested in writing via SMS, text or e-mail.
  
  

• +Will any other fee be paid apart from the specified fee?
  

  No. Unless otherwise stated, you will not pay anything additional to the prices shown.
  
  

• +How will I pay?
  

  Cash payment is requested at the meeting point for some regions and prepayment by credit card for some regions. Payment details are specified at the time of reservation.
  
  

• +Prices for age groups
  

  Private and VIP Transfer;
  Persons must be included in the number of passengers, even if they are children/infants.
  
  Shared Transfer;
  Persons must be included in the number of passengers even if they are children/infants.
  
  

• +How much should I tip?
  

  You can tip if you like the service quality of the staff who serve you.
  
  

• +Do you provide transfer service from hotels and private residences?
  

  Yes. We also provide transfer service from hotels or private residences.
  
  

• +How do I cancel my reservation?
  

  You can cancel your reservation from the MY RESERVATION page. If you are not in a position to do this, please inform us by sending a message via Contact Form/e-mail/whatsAPP/SMS. For cancellation details, please visit the Reservation Cancellation page.
  
  

• +Last minute reservation requests
  

  On some busy days, online reservation requests are not accepted through our website. For this reason, requests should be submitted to us via the contact form. If we have the opportunity to provide the service, you can be sure that we will gladly strive to help you.
  
  

• +Unforeseen circumstances
  

  When we realize that we cannot provide the service due to natural disasters such as traffic jams, traffic accidents, weather conditions, sudden flooding, etc., you will be contacted and informed. Thus, please make sure that the mobile phone number you have written on the reservation form is correct.
  

• +Can your friends also get on the vehicle that comes for you?
  

  No. We absolutely do not accept this situation. You must inform us about the changes in the number of passengers before the pick-up time and get information about the fee change.
  

• +Insurances and Legal Notices
  

  Our vehicles are insured in accordance with passenger transport laws and all passengers are covered. It is a legal obligation to wear a seat belt to protect passengers and is a condition of service use. Please wear your seat belt throughout your journey.
  
  Tobacco products cannot be consumed in our vehicles.
  
  Legally valid prohibitions bind all passengers in the vehicle and the legal addressee is the passenger.
  
  Exemplification;
  It is the responsibility of the passenger to use a mask, which is mandatory by law due to the epidemic
  For security reasons, it is the responsibility of the passenger to submit his/her identity information during road controls.
  All items in their own baggage are the responsibility of the passenger.
  The person who makes the reservation is responsible for the people who are enabled to board the vehicle as a passenger.
  

• +How many baggage can fit in the vehicle?
  

  Although it varies according to the size of the vehicle, 1 standard size baggage capacity is guaranteed for each passenger.
  

• +Will there be others in the transfer vehicle I requested?
  

  If you have booked a Private Transfer service, there is no one else in the vehicle except you.
  If you have booked a Shared Transfer service, there are other passengers in the vehicle.
  

• +Transfer with equipment
  

  Golf bags only fit in minivans and minibuses.
  Bicycle and motorbike equipment (provided it is in a box) only fits in minibus vehicles.
  

• +Transfer with pets
  

  Private Transfer;
  Although it is proportional to the size of the pet transport cage, if the cage fits in the vehicle trunk, transfer service is provided.
  
  Shared Transfer;
  Pets are not accepted in Shared Transfer service.
  
  Please note; If the vehicle gets dirty due to pet feathers or for any other reason, an extra cleaning fee is requested.
  

• +Passenger Transport Refusal
  

  Our company has the right not to transport passengers who endanger or disturb the driver, vehicle safety and other passengers.
  

• +Stops and breaks in transfers
  

  No stopping or waiting during the transfer except in cases of necessity.