Frequently Asked Questions About Airport Transfers

Airport
Once you have collected your luggage and cleared customs, our staff will meet you at the terminal exit with a sign displaying our company logo.

Hotel
The pickup point is the hotel reception entrance.

Residence/Villa
The pickup point is the main entrance of the building.

Port
Our staff will meet you outside the customs area with a sign displaying our company logo.

Before getting into the vehicle, we recommend checking your first and last name to make sure it is the correct transfer.

The operations phone numbers you may need for pickup and meeting arrangements are shown on your reservation form. You can contact us by calling or sending a message to these numbers.

We recommend keeping your mobile phone switched on around your transfer time so we can reach you if there is a problem with the pickup or meeting. If a phone call is not possible, you can contact us by message or email.

Private Transfer
If your flight is delayed, your transfer is updated according to the flight's new landing time and the meeting arrangements are reorganized accordingly.

Shared Transfer
If you miss the scheduled service, you can use the next available service.

If your flight is delayed, you can inform us by message or email.

Passengers being picked up from the airport
The time needed for baggage claim and customs procedures can vary depending on seasonal congestion. Our meeting staff normally begin waiting in the meeting area approximately 30 minutes after the flight lands.

Passengers travelling to the airport
Baggage, check-in and security procedures can take different amounts of time depending on seasonal congestion. To avoid missing your flight, we recommend being at the airport before check-in begins.

When choosing your pickup time, we recommend allowing for possible delays caused by heavy traffic, accidents, vehicle breakdowns, security checks or similar unexpected situations.

Regardless of the information we provide, we recommend following the warnings and recommendations stated on your airline ticket.

Cash payment or credit card online payment options are available.

For some destinations, online prepayment by credit card is required. The applicable payment method is stated before the reservation is made.

No. Unless otherwise stated, no additional fee is charged on top of the displayed price.

Private Transfer
The vehicle is not shared with passengers from other reservations.

Shared Transfer
Other passengers will also travel in the vehicle.

Each passenger is guaranteed 1 standard-size piece of luggage.

No. We strictly do not accept this. Any change in the number of passengers must be reported before the pickup time; our approval is required for any resulting fare change or reservation update.

Except for essential needs, requests for additional stops, waiting time or similar interruptions during the transfer are not accepted.

Tipping is entirely at your discretion. If you are happy with the service, you may tip the staff; there is no fixed amount.

Airport
The reservation is cancelled 90 minutes after the flight lands. (60 minutes for meeting + 30 minutes for additional contact attempts)

Port
The reservation is cancelled 30 minutes after the stated pickup time.

Hotel/Residence/Villa
The reservation is cancelled 20 minutes after the stated pickup time.

If you need to change your pickup time, you can update your details through the My Reservation page using your reservation REF.NO and registered email address. If you are unable to make the change there, you can send your request by message or email.

For transfers taking place on the same day, you can submit your change request by calling our operations phone numbers. Changes can only be made when operationally possible.

You can cancel your reservation through the My Reservation page. If you are unable to do this, you must send your cancellation request through the Contact Form, email, SMS or WhatsApp.

For more information, you can visit the Reservation Cancellation page.

Yes. Airport transfers are available with pickup directly from your hotel or accommodation address.

Private and VIP Transfer
Children/infants must be included in the total number of passengers.

Shared Transfer
Children/infants must also be included in the total number of passengers.

If you need a child seat or booster seat, you can request one on the reservation form.

Last-minute requests for child/infant seats or booster seats are not accepted.

Child/infant seats and booster seats are not available for Shared Transfer services.

Child seats are chargeable. Except for minibuses, other vehicle types can accommodate only 1 child seat. Requests for more than one child seat, up to a maximum of 3, are accepted only for minibuses.

Booster seats for children are free of charge (suitable for ages 5–12).

If we anticipate that heavy traffic, a traffic accident, adverse weather conditions or similar unforeseen circumstances may delay your pickup or prevent us from providing the transfer, we will contact you and provide an update.

For this reason, we recommend making sure that the mobile phone number entered on your reservation form is correct.

Our vehicles are insured in accordance with passenger transport regulations, and all passengers are covered.

Wearing a seat belt is a legal requirement and a condition of using the service. Please keep your seat belt fastened throughout the journey.

In our vehicles, tobacco products may not be used.

The laws of the country where the service is provided apply to all passengers in the vehicle.

Passengers are legally responsible for their own conduct, luggage and personal belongings.

Examples
Passengers are responsible for presenting identification when required during roadside checks.
Passengers are responsible for all items contained in their luggage.
The person making the reservation is responsible for the passengers included in that reservation.

We reserve the right to refuse carriage to passengers who disturb the driver or other passengers, or who put safety at risk.

Golf bags can only be accommodated in minivans and minibuses.

Bicycle equipment can only be accommodated in minibuses and must be packed in a suitable box.

Private Transfer
Whether a pet can be carried depends on the size of its carrier. If the carrier fits in the vehicle's luggage compartment, the transfer can be provided.

Shared Transfer
Pets are not accepted on Shared Transfer services.

If the vehicle requires additional cleaning because of pet hair or other pet-related soiling, an extra cleaning fee will be charged.