Reservation Cancellation

You can easily cancel your reservation through the My Reservation page. All changes and requests submitted through the My Reservation page are received and processed by us, so no additional action is required.

You can also request a cancellation using one of the following methods:

• Send a request through the Contact Form.
• Send us an e-mail from the e-mail address used for your reservation.

The cancellation period, refund period and applicable deduction conditions for reservations paid by credit card or bank transfer are stated below.

Please note: Refunds are processed through the banking system, and the time required for the amount to appear in your account depends on the relevant bank.

FOR PAID SERVICES

For an unconditional full refund, the reservation must be cancelled at least 24 hours before the scheduled pick-up time.

Example:
Transfer date: 17 June, 18:00
Cancellation request sent: 16 June, 17:00
Your payment will be refunded in full.

Transfer date: 17 June, 18:00
Cancellation request sent: 16 June, 19:00
Your payment will not be refunded.

You can make the following changes up to 6 hours before the scheduled pick-up time:

• Change the pick-up time by a maximum of 1 hour earlier or later.
• Change the pick-up location, provided that the new location is no more than 5 minutes away from the original pick-up point.

Please ensure that all information provided is correct and up to date. We are not responsible for problems resulting from incorrect, inaccurate or outdated information.

Examples include:

• Failure to notify us of a change to the pick-up location
• An incorrectly selected pick-up time
• Incorrect or unreachable contact information provided for the passenger, accommodation or specified meeting point

We do not accept responsibility for additional costs arising from these or similar situations.